Basic Support
Edge understands the importance of reliable support for the success of your projects. That's why we offer Basic Support, included free of charge with every account.
Basic Support is designed to provide you with essential assistance and resources, ensuring that you have the help you need to make the most of our network services.
Basic Support Features
Basic Support package includes the following services:
Live Chat
Live chat support is available to assist you with any questions or concerns you may have. Simply click the "Chat now" button in your account to connect with one of our knowledgeable support agents who will be happy to help.
Response Time
With Basic Support, you can expect a response time of less than 24 hours. Edge's team is committed to providing prompt and efficient assistance to keep your projects running smoothly.
Email Support
Although phone support and a dedicated account manager are not included with Basic Support, you can still reach out to Edge's support team via email.
Basic Support Details
Price: Free
Live Chat: Chat now
Response Time: < 24 hours
Phone Support: Not available on basic plan
Account Manager: Not available on basic plan
Additional Support Options
If you require more comprehensive support, Edge offers a Priority Support package that includes faster response times, phone support and a dedicated account manager. You can learn more about our Priority Support here:
Getting Started with Basic Support
To start using Basic Support, simply sign up for an Edge Network account. Once you've created your account, you'll have access to live chat and email support services directly from your account.
Don't hesitate to reach out to our support team whenever you need assistance. At Edge, we're committed to your success and are here to help you make the most of our cutting-edge technology and network services.
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